Resume
Gary K. Slinger
Contact Details
Address: Tampa, Florida
Telephone: 727-475-1947
Email: gary.slinger@gmail.com
SENIOR TECHNOLOGY AND PROJECT MANAGER
Accomplished technology professional with eighteen years experience in IT Operations, Process Implementation and Project Management. Effective communicator with excellent leadership abilities and creative problem solving skills in both strategic and tactical areas.
- multi-national, multi-billion dollar corporations;
- small and mid-sized corporations in rapid growth (including launch to public status);
- all systems/infrastructure lifecycle phases;
- multiple technology domains (mainframe, midrange, desktop; Microsoft operating systems & UNIX)
PROFESSIONAL EXPERIENCE
Mainline Information Systems, Tampa, Florida, July 2008 - Present
Practice Manager, System x Services
With the Delivery Manager, responsible for the overall success of the practice. The Practice Manager owns all opportunities from opportunity identification through to the completion of the sell, as evidenced by a executed Statement of Work.
Duties include:
Working with Account Exec’s in opportunity identification; managing and responding to all service requests for the Practice; accurately scoping each project and preparing the Statement of Work, articulating the correct expectations and limitations; pricing opportunities and projects clearly, competitively and profitably; working with other Practice Managers on cross-practice/brand opportunities; identifying new offerings and other ways to package current skills to increase sales and productivity; managing and developing the Practice’s Partner relationships.
CompServ Inc, Clearwater, Florida, October 2007 - July 2008
Director of Pre-Sales/Professional Services
Founded in 1998, CompServ has steadily built its reputation from the core principles that made up the foundation of the company. Our focus and dedication to providing best-of-breed products and superior service and support for our customers has made us the largest locally based Systems Integrator in the Tampa Bay area.
Presales is the glue between Sales and Delivery, ensuring that the right solution is delivered, “taking care of the customer”. Effective July 2008, CompServ was acquired by Mainline Information Systems.
iDatix Corporation, Clearwater, Florida, May 2007 - October 2007
Professional Services Consultant
Perform client needs analysis for electronic content management (“Paperless Office”) and develop appropriate solutions for business process automation, including process improvement recommendations where appropriate. Start to finish responsibilities including analysis, development, documentation, delivery, training and review of bespoke business solutions.
CP SHIPS, Tampa, Florida, 1999-March 2007
($4 Billion multi-national container shipping company)
General Manager, Windows Systems, Tampa, Florida (2003-2007)
Manage staff of twenty-three in nine countries, supporting 550 servers, and responsible for all hardware, operating systems and applications on all Windows-based servers in the organization, with special responsibility for enterprise email and connected systems. Sit on Change Advisory Board, responsible for all technical changes within the IT organization, and act as Infrastructure Lead in Architecture Council and Systems Design meetings.
- Created a global server operations team, utilizing best practices and taking full advantage of multiple time-zones to provide continuous support to our customer base, with average uptimes of 99.999% on all production servers;
- Reduced TCO by consolidating servers from in excess of 750 to under 500 in 24 months;
- Further reduced TCO through deployment of EMC Symmetrix and HP MSA-1000 storage (SAN) solutions;
- Managed the complete migration of all messaging assets to Exchange 2003, leading to reduced operating costs, increased stability and uptime of systems, and increased customer satisfaction with, and confidence in, IT Operations;
- Developed, deployed and regularly tested Disaster Recovery and Business Continuity Plans for all critical business systems in my purview, with particular attention to Microsoft Exchange Server;
- Passed multiple externally conducted security audits with no “High” or “Critical” audit findings; participated in security process and design meetings to ensure consistency of approach and delivery of same;
- Reduced development costs through the deployment of a 16-way Microsoft Virtual Server environment, additionally reducing to near-immediate our time-to-deploy to make development server environments available;
- Mentored two staff members to a level where they could be promoted to management, and several junior members to senior;
- Managed projects including the integration of Active Directory with SAP/HR, deployment of a custom Helpdesk systems management interface, and other in-house business efficiency projects, delivering results on time and within budget.
Global Manager, Messaging Services, Tampa, Florida & Crawley, United Kingdom (2002-2003)
Created and managed a single, internal Messaging group, combining staff, systems and procedures from six previous operating units.
- Designed (in conjunction with senior staff) global Exchange 2003 architecture, including content management through MAILsweeper and anti-virus through Trend ScanMail, and deployed same throughout 5500 user enterprise;
- Successfully integrated two acquired companies into new Messaging and Systems Infrastructure on time and under budget, with no outages to the affected users or systems;
- Created, reviewed and published security and acceptable use policies for email usage throughout the CP Ships organization.
Manager, Operations Design & Development, Tampa, Florida (2001-2002)
Managed a special-purpose, short-term team to evaluate, procure and deploy specific infrastructure products into the IT Infrastructure.
- Procured and implemented HP Openview for Network Systems operation, in conjunction with NetIQ AppManager;
- Managed through to completion the procurement, design, deployment and documentation of LANDesk for desktop inventory and remote control, successfully negotiating acceptance of this with three helpdesk managers and their senior staff;
- Reviewed, procured, trained in, architected, deployed and project managed Remedy ARS for Helpdesk, Change Management and Asset Management, including the modification, where appropriate, of operational processes to match to ITIL best practices; this project was delivered ahead of schedule and fully on budget;
- Managed, documented and communicated the integration of ITIL best practices throughout the Operations groups.
Infrastructure & Operations Specialist, Santa Ana, California (2000-2001)
Part of a hand-picked team selected from all CP Ships units worldwide and assigned to creating the “next generation” of internal infrastructure and applications for the company. This group established the architectural and operations guidelines for all of IT.
- Selected and developed ITIL processes for Helpdesk (Incident and Problem Management) , Change Management and Asset Management;
- Documented numerous existing business and technical processes to allow evaluation and modification as necessary, with this documentation serving as the basis for best practice guides and instructions later published;
- Continued to act as third-line and final escalation support contact for MS Exchange issues from previous position.
Sr. Systems Support (3rd Line), Canada Maritime Subsidiary, Horley, United Kingdom (1999-2000)
Provide day-to-day, 24×7 operational support for MS Exchange, anti-virus, firewall and other systems within the specific operational unit, and liaise with peers at sister companies around the world.
- Deployed Trend ScanMail to Canadian and European systems, consolidated Exchange servers and developed and deployed high-availability solutions for same, increasing system performance and stability, and allowing the reliable use of email as a transport mechanism for EDI for the first time within this company;
- Acted as senior support specialist within the group, deputizing for the team manager as appropriate, and mentoring junior staff throughout their time with the group.
BOND INTERNATIONAL SOFTWARE, Southern England
(£54 million British company, acting as a VAR and application developer within the recruitment industry)
Pre/Post-Sales Engineer (1997-1999)
Work with sales staff before and during the sales process, and with technical support and helpdesk staff after a sale, to facilitate a smooth and satisfactory experience for the client.
- Documented numerous technical processes and solutions a Knowledge-Base to ensure rapid support to the client base;
- Attended several pre-sales meetings with clients and sales staff, ensuring that a fully deliverable solution was sold, along with any appropriate additional items and services, as appropriate to each individual sale; “no hidden extras after the sale” led to a very satisfied client base;
- Assisted with taking the company from private status to public, providing systems support and security throughout the process.
Saur International, Southern England, Sr. Systems Support Analyst (1996-1997)
Inter-County Contracts Ltd, Southern England, Contract Analyst/Programmer (1996)
Link-Up Properties Nationwide, Southern England, Operations Manager (1994-1996)
Thomas Cook PLC, Southern England, Technical Support Analyst (1992-1994)
PROFESSIONAL DEVELOPMENT
ITIL Certified from Pink Elephant (ITIL IT Service Management Essentials); Remedy Inc. trained and certified in Helpdesk, Change Management, ARS Development & Administration, Applications Design & Development, Asset Management; Microsoft Exchange 2003 Deployment and Administration Training; Seven-time attendee at week-long Microsoft training conferences; MAILsweeper Administrator trained; assorted one-day Microsoft training and briefing sessions in all current Server and Office applications; AMA training in Communications; Mercuri International training in Customer Service (I, II, III), Presentation Skills, Leadership (I, II), Internal Customer Service, and Leadership. Separately trained in Emergency Management and Disaster Operations, and currently training as a First Responder.
TECHNICAL ADDENDUM
Consulting Skills
Business Requirements Review, Project Management, Enterprise Management Design and Implementation, Performance Analysis, Technical Trouble-shooting. ITIL (Information Technology Infrastructure Library) trained. Sarbanes-Oxley compliance and audit. Attended several courses (AMA, Mercuri International) on Communications and Presentation Skills. Budget preparation, consolidation and reconciliation. Recruitment and Interview processing and facilitation. Event organization. Contract review.
Enterprise Management Disciplines
Enterprise Security, Messaging (MS Exchange 4.0-2003), Identity Management, DMZ’s, Enterprise Patching Strategies and Methodologies, Event Management, Performance/Capacity Management, Network Management, Change Management, Help Desk, Asset Management, Software Distribution, Applications Management, Database Management, Anti-Virus Protection; Anti Spam Methodologies.
Operating Systems
Windows NT/2000/2003. Some OS/400, SCO Xenix, Sun Solaris.
Enterprise Applications
Active Directory, Exchange Server 5.5-2000-2003, ISA 2004 Standard & Enterprise Editions, Rights Management Services, Virtual Server & VirtualPC, Live Communications Server 2005, LiveMeeting, WebEx, WebSense, MAILsweeper, NetIQ, LANDesk, Remedy, Veritas BackupExec and NetBackup. Sharepoint Portal Server and Sharepoint Services. Microsoft Project Web Server.
Networking Technologies
Familiarity with Cisco products, technologies and methodologies.